The robot is the easy part. Support is what makes it stick.
Consultation, assessment, commissioning, training, remote diagnostics and on-site maintenance — all delivered by our own team, 9:00 AM – 5:00 PM (PT), Monday to Sunday.
Six stages from first call to steady state
Pre-Sales Consultation
We review your floor plan, floor type, soil level, operating windows and labour structure, then recommend a configuration and expected coverage.
Site Assessment
An engineer walks the facility, checks doorways, ramps, drains, power and network, and flags anything that would affect autonomy.
Installation & Commissioning
We deliver, map the site, install base stations, configure routes and validate safety behaviour with your team present.
Operator Training
Hands-on training for the people who will run the machines daily, plus written SOPs tailored to your workflow.
Remote Technical Support
Diagnostics, route adjustments and firmware upgrades handled remotely, usually without a site visit.
On-Site Maintenance
Scheduled preventive maintenance and rapid response for anything that cannot be fixed remotely.
Choose the level of cover your operation needs
Every machine ships with standard warranty. Extend it as your fleet becomes business-critical.
Standard Warranty
- 12-month machine warranty
- Remote diagnostics and support
- Firmware upgrades
- Operator training at deployment
- Business-hours response
Extended Care
- Up to 36-month extended warranty
- Scheduled preventive maintenance
- Priority parts dispatch
- Quarterly performance review
- Route optimisation service
- Refresher operator training
On-Site Resident Support
- Dedicated technician allocation
- Guaranteed on-site response SLA
- Consumable replenishment program
- Fleet expansion planning
- Custom integration support
- Executive reporting pack
Reach the support desk directly
Email sales@bgmamerica.com or call +1 (949) 678-8077. Existing customers get remote diagnostics on the same call wherever possible.
Ready to see a robot working on your floor?
Send us your floor plan and operating hours. We will size a fleet, estimate coverage and arrange an on-site demonstration in your facility.